SHIPPING & RETURNS
Our current processing time is 24-48 hours after your order has been placed.
- Standard (2 - 3 Business Days) - Evri - £2.43
- Express (1-2 Business Days) - Evri - £3.17
- Next Day - DPD - £5.86
- International Tracked & Signed (3-5 Working Days) - Royal Mail - £10.50
- International Tracked & Signed (5-7 Working Days) - Royal Mail - £21.60
International customers (outside of UK) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates.
RETURNS & EXCHANGES
All items purchased from Raw & Refine are carefully packed with biodegradable packing peanuts & bubble-wrap. Each item is checked over before being packaged and sent. However, unfortunately from time to time your items may be damaged during transit.
For breakages and exchange requests, please email us at email@example.com within 72 hours of your receiving your parcel.
We do not offer refunds or exchanges for sale items at this time.